Refund policy

Thank you for shopping with RizaBeauty. If you’re not completely happy with your purchase, we’re here to help.

1. Return Window

You have 30 days from the date of delivery to request a return. If your order has not been delivered, the 30 days start on the date it is delivered. After 30 days, we can’t offer a refund or exchange.

2. Eligibility

To be eligible for a return, your item must:

∙ be unused and in the same condition you received it

∙ be in its original, unopened packaging

∙ come with proof of purchase (order number or receipt)

For hygiene reasons, opened or used beauty products cannot be returned unless faulty.

3. Non-Returnable Items

∙ Opened or used beauty products (unless faulty)

∙ Sale or discounted items

∙ Gift cards

4. How to Start a Return

1. Email info@rizabeauty.com within 30 days of delivery with your order number and reason for return.

2. Wait for our confirmation and return instructions. Please don’t send items back before we reply.

3. Pack the item securely in its original packaging and send it to the address below.

Return addresses:

∙ UK: 20-22 Wenlock, London, N1 7GU, United Kingdom

∙ Nigeria: 5 Bishop Hopewell Street, Surulere, Lagos, Nigeria

Please do not send your purchase back to the manufacturer.

5. Return Shipping

You are responsible for the cost of returning your item. Original shipping charges are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your return.

6. Refunds

Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. If approved, your refund will be issued to your original payment method within 5-10 business days, less any applicable administration fee. Your bank or card provider may take extra time to show the funds.

Refunds for cancelled or undelivered orders do not require a return.

7. Administration Fee

A non-refundable administration fee of 10% of the item price will be deducted from all approved refunds and cancellations to cover payment processing and handling costs.

Example: for an item priced at £50 (or ₦100,000), the fee is £5 (or ₦10,000) and the refund is £45 (or ₦90,000).

The fee does not apply to:

∙ items that arrive damaged, defective, or incorrect

∙ orders lost or not delivered by us

∙ UK statutory cancellations (see section 11)

8. Cancellations Before Dispatch

You can cancel your order before it is dispatched by emailing info@rizabeauty.com with your order number as soon as possible. The administration fee in section 7 will be deducted from your refund, and the remaining amount will be refunded to your original payment method within 5-10 business days.

Once an order has been dispatched, it can no longer be cancelled, but you can return it under the terms of this policy.

9. Repeat Cancellations

We reserve the right to charge the administration fee in full, and to refuse future orders, where an account repeatedly places and cancels orders for the same or similar products.

10. Orders Not Received

Most orders arrive within 3 business days. If your order hasn’t arrived after 7 business days, email info@rizabeauty.com with your order number and we’ll investigate with the courier. Please first check your tracking details, your delivery address, and with neighbours or safe places.

If the order is confirmed lost, we’ll send a replacement or issue a full refund, with no administration fee, within 5-10 business days.

11. UK Customers: Right to Cancel

If you’re in the UK, you may cancel your online order within a day of receiving your goods, in line with UK consumer law. The administration fee does not apply to these cancellations. Contact us at info@rizabeauty.com to cancel.

12. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or not as ordered, email info@rizabeauty.com within 7 days of delivery with your order number and clear photos. We’ll arrange a replacement or a full refund, including return shipping costs.

Partial refunds may be given for items returned not in their original condition, or with missing parts, for reasons not due to our error.

13. Exchanges

We replace items only if they are defective or damaged. To exchange an item for the same product, email info@rizabeauty.com and we’ll guide you through the process.

14. Sale Items

Only regular-priced items can be refunded. Special sales and discounted items cannot be refunded.

15. Gifts

If an item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return, less the administration fee, once we receive the item. If it was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will go to the gift giver, who will be notified of the return.

16. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again.

2. Contact your card provider, as it can take time for refunds to post.

3. Contact your bank.

4. Still nothing? Email us at info@rizabeauty.com.

17. Contact Us

Questions? Email info@rizabeauty.com.